Privacy Policy

This Privacy Policy explains how Brilliant Edge Systems and Technologies Private Limited, operating under the brand name Qaleera, collects, uses, stores, processes, and protects your personal information.

By accessing our website, placing an order, contacting us, or interacting with Qaleera through any online or offline channel, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• · Name
• · Email address
• · Contact details shared by the customer
• · Billing and shipping details
• · Order details
• · Payment status
• · Customer support communication
• · Product preferences
• · Reviews, feedback, or survey responses
• · IP address, browser type, device details, and website usage information
• · Social media interactions, where applicable

2. Payment Information

We do not store your full card details, UPI PIN, banking passwords, or sensitive payment credentials. Payments are processed through authorised third-party payment gateways. These providers may collect and process payment information as per their own security standards and privacy policies.

3. How We Use Your Information

We use your information to:

• · Process, confirm, and deliver orders
• · Share order updates and tracking details
• · Provide customer support
• · Handle complaints, claims, and service requests
• · Verify payments
• · Prevent fraud, misuse, or unauthorised transactions
• · Improve our website, product range, and customer experience
• · Send promotional messages, offers, or updates, where permitted
• · Comply with legal, tax, regulatory, and accounting obligations

4. Communication Consent

By placing an order or submitting your contact details, you agree that Qaleera may contact you through email, SMS, WhatsApp, courier-related communication, and social media messages where applicable.

This communication may relate to your order, customer support, delivery updates, promotions, launches, offers, or feedback. You may opt out of promotional communication by contacting us at contact@qaleera.com.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with courier and logistics partners, payment gateway providers, website hosting and technology service providers, marketing and communication platforms, customer support tools, legal/tax/regulatory authorities where required, and professional advisors, auditors, or consultants. Such sharing is limited to what is necessary for business, legal, operational, and service purposes.

6. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand customer behaviour, remember preferences, analyse traffic, and support advertising and remarketing. You can disable cookies through browser settings. However, some website features may not function correctly.

7. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, alteration, loss, or disclosure. However, no internet-based service is completely secure. By using our website, you acknowledge the inherent risks of online data transmission.

8. Data Retention

We retain customer information for as long as necessary to fulfil orders, resolve disputes, maintain business records, comply with tax/legal/accounting/regulatory requirements, and prevent fraud or misuse.

9. User Rights

Subject to applicable law, you may request access, correction, update, or deletion of your personal information by contacting us at contact@qaleera.com. We may refuse or restrict requests where retention is required for legal, tax, fraud-prevention, dispute-resolution, or legitimate business purposes.

10. Third-Party Links

Our website or communication may contain links to third-party websites, payment gateways, social media platforms, or courier tracking pages. Qaleera is not responsible for the privacy practices, content, or security of third-party websites.

11. Children’s Privacy

Qaleera does not knowingly collect personal information from children below the age permitted under applicable law. If you believe a child has provided personal information, please contact us.

12. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on our website and will be effective from the date of posting.

13. Contact

Brand: Qaleera

Legal Entity: Brilliant Edge Systems and Technologies Private Limited

Email: contact@qaleera.com