Terms of Service

These Terms of Service govern your access to and use of the website, products, services, and sales channels of Qaleera, a brand owned and operated by Brilliant Edge Systems and Technologies Private Limited.

By visiting our website, browsing products, placing an order, making payment, or interacting with us through any channel, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase from us.

1. Legal Entity

Qaleera is a brand/trade name of Brilliant Edge Systems and Technologies Private Limited. All transactions, invoices, customer support, policies, obligations, and rights are with Brilliant Edge Systems and Technologies Private Limited unless otherwise stated.

2. Products and Services

Qaleera offers fashion jewellery, accessories, scented candles, curated gift boxes, lifestyle products, and related items. Product availability may change without notice. We reserve the right to modify, discontinue, remove, or update any product, price, offer, description, image, or collection at any time.

3. Product Images and Variations

We try to display product images and descriptions as accurately as possible. However, actual products may slightly differ due to lighting conditions, photography angle, screen resolution and brightness, handmade or batch variations, material finish, natural texture or colour differences, supplier or manufacturing variations. Such minor differences shall not be considered defects.

4. Pricing

All prices are listed in Indian Rupees unless stated otherwise. Prices may change without prior notice. The price payable is the price shown at the time of order placement, subject to correction of technical, typographical, or pricing errors. Qaleera reserves the right to cancel any order placed at an incorrect price.

5. Payments

Orders are confirmed only after successful payment or confirmation through an approved payment method. We may use third-party payment gateways. Qaleera is not responsible for payment failures, banking errors, technical issues, or delays caused by third-party payment processors.

6. Order Acceptance

Placing an order does not automatically mean the order has been accepted. Qaleera reserves the right to accept, reject, cancel, or limit any order due to stock unavailability, payment issues, pricing errors, suspicious or fraudulent activity, delivery limitations, incorrect customer details, operational constraints, or violation of these Terms.

7. No Return and No Refund

All purchases are subject to our Return, Refund and Cancellation Policy. Qaleera follows a strict No Return and No Refund Policy, except where a replacement or resolution is approved for genuine cases such as damaged, wrong, or materially incorrect products, subject to verification.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery timelines are estimates only. Qaleera is not responsible for delays caused by courier partners, weather, strikes, public holidays, customer-provided delivery details, customer unavailability, force majeure events, or circumstances beyond our control.

9. Customer Responsibility

You agree to provide accurate and complete information, including name, contact details, email address, complete delivery details, payment information, product selection, and quantity. Qaleera shall not be responsible for failed delivery, wrong delivery, delay, or loss caused by incorrect or incomplete information provided by the customer.

10. Use of Website

You agree not to misuse the website, commit fraud, attempt unauthorised access, copy or scrape website content, interfere with website functionality, upload harmful code, use false information, place fake or malicious orders, or violate applicable laws. We reserve the right to block, restrict, cancel, or report suspicious activity.

11. Intellectual Property

All content on our website and social media, including brand name, logo, designs, text, product images, graphics, videos, layouts, packaging concepts, and marketing material, belongs to Qaleera/Brilliant Edge Systems and Technologies Private Limited or its licensors. You may not copy, reproduce, modify, distribute, sell, exploit, or use our content without written permission.

12. User Content

If you share reviews, photos, testimonials, comments, or feedback with Qaleera, you grant us permission to use, reproduce, publish, and display such content for marketing, promotional, and business purposes without additional compensation. We reserve the right to remove or not publish any content at our discretion.

13. Offers and Discounts

Offers, discounts, coupons, and promotions are subject to specific terms and availability. Qaleera may modify, withdraw, or cancel offers at any time without prior notice. Discounts cannot be clubbed unless expressly stated.

14. Limitation of Liability

To the maximum extent permitted by law, Qaleera and Brilliant Edge Systems and Technologies Private Limited shall not be liable for indirect losses, loss of profit, emotional distress, loss due to delivery delay, loss caused by third-party services, minor product variation, misuse of product, customer negligence, website downtime, or technical issues. In any case, our total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless Qaleera and Brilliant Edge Systems and Technologies Private Limited from any claim, loss, liability, damage, cost, or expense arising from your misuse of the website, violation of these Terms, fraudulent activity, incorrect information provided by you, breach of applicable law, or misuse of products after delivery.

16. Force Majeure

Qaleera shall not be liable for delay or failure caused by events beyond reasonable control, including natural disasters, strikes, lockdowns, government actions, courier disruptions, war, pandemic, technical failures, internet outages, supply chain disruptions, or other force majeure events.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to applicable law, all disputes shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.

18. Changes to Terms

We may update these Terms from time to time. Continued use of our website or services means you accept the updated Terms.

19. Contact

Brand: Qaleera

Legal Entity: Brilliant Edge Systems and Technologies Private Limited

Email: contact@qaleera.com