Refund policy

Return, Refund and Cancellation Policy

This Return, Refund and Cancellation Policy applies to all purchases made from Qaleera, a brand owned and operated by Brilliant Edge Systems and Technologies Private Limited.

By placing an order on our website, social media channels, WhatsApp, marketplace store, or any other authorised sales channel, you agree to this Policy.

1. No Returns Policy

All products sold by Qaleera are carefully checked and packed before dispatch. Due to the nature of our products, including fashion jewellery, accessories, scented candles, curated gift boxes, and personal/lifestyle gifting items, we follow a strict No Return Policy.

Once an order is placed, confirmed, dispatched, or delivered, it cannot be returned for reasons including but not limited to:

  • · Change of mind
  • · Product no longer required
  • · Product not liked after delivery
  • · Personal preference regarding size, colour, weight, design, fragrance, finish, or look
  • · Minor colour or finish variation due to lighting, photography, screen settings, handmade finish, or batch differences
  • · Incorrect size, variant, delivery details, or contact details selected/provided by the customer
  • · Refusal to accept delivery
  • · Product damaged after delivery due to customer handling, storage, misuse, or negligence

2. No Refund Policy

All sales are final. Qaleera does not provide refunds once an order is confirmed, processed, dispatched, or delivered.

Refunds will not be issued for:

  • · Customer cancellation after order confirmation
  • · Delayed delivery caused by courier/logistics partners
  • · Customer unavailability at the delivery location
  • · Incorrect or incomplete customer-provided delivery details
  • · Refusal of delivery
  • · Minor product variations
  • · Personal dissatisfaction not related to a genuine defect, damage, or wrong item

3. Replacement Only in Limited Cases

A replacement may be considered only in the following cases:

  • · Wrong product received
  • · Product received in damaged condition
  • · Product materially different from the item ordered
  • · Missing product from a prepaid order package

To raise such a claim, the customer must contact us within 24 hours of delivery. Claims raised after 24 hours of delivery will not be accepted.

4. Mandatory Proof Required

For any damage, wrong item, or missing item claim, the customer must provide:

  • · Order ID
  • · Clear photographs of the product
  • · Clear photographs of the packaging
  • · Unboxing video, preferably from the moment the sealed package is opened
  • · Description of the issue

Qaleera reserves the right to reject any claim where the evidence is incomplete, unclear, edited, delayed, or insufficient.

5. Replacement Approval

All replacement requests are subject to internal verification and approval by Qaleera.

If the claim is approved, Qaleera may, at its sole discretion:

  • · Replace the same product, subject to stock availability
  • · Replace with a similar product of equal value
  • · Issue store credit
  • · Offer any other resolution deemed appropriate

Cash refunds will not be provided unless required by applicable law.

6. Non-Eligible Products

The following items are strictly not eligible for return, refund, or replacement unless received damaged or wrong:

  • · Earrings and jewellery items
  • · Personal accessories
  • · Candles and fragrance products
  • · Gift boxes and curated hampers
  • · Sale or discounted products
  • · Customised or specially packed products
  • · Products damaged due to customer handling

7. Cancellation Policy

Orders cannot be cancelled once confirmed, packed, dispatched, or handed over to the courier partner.

If a cancellation request is made before dispatch, Qaleera may review the request but is not obligated to approve it.

Qaleera reserves the right to cancel any order due to stock unavailability, pricing or listing error, payment failure, suspected fraud, incorrect customer details, delivery restrictions, or operational issues. If Qaleera cancels a prepaid order before dispatch, the refund, where applicable, will be processed to the original payment method.

8. Delivery Refusal and RTO

If a customer refuses delivery, is unavailable, provides incorrect delivery details, or fails to collect the order, the order may be marked as RTO, meaning Return to Origin.

In such cases:

  • · No refund will be provided
  • · Reshipping charges may apply
  • · The order may be cancelled without refund if repeated delivery attempts fail

9. Statutory Rights

Nothing in this Policy limits any rights available to customers under applicable Indian law. However, all claims must be genuine, supported by evidence, and raised within the timelines mentioned above.

10. Contact

For order-related concerns, contact:

Brand: Qaleera

Legal Entity: Brilliant Edge Systems and Technologies Private Limited

Email: contact@qaleera.com